Shipping Policy
FREE shipping promotions only apply to U.K. orders. International orders are not included.
Shipments are processed Monday through Friday only. After your payment is verified, it may take up to 24 hours to process and ship your order. This does not include weekends or holidays. If you require Overnight or Next Day delivery, please note that we must receive your order by 12 p.m. CET.
Upon delivery, if there is a problem with your order, please contact support@vyllano.com immediately.
nuptuno.com is not responsible for lost or stolen packages.
We will ship our products to anyone, anywhere in the world. All applicable customs and import duties, fees, taxes are the responsibility of the customer.
- Processing time: 1 – 2 days
- Estimated delivery time to UK : 8-10 days
- Estimated delivery time to EU : 10-14 days
- Not all orders will have the option : Track your order
- Please refer to the product page for accurate delivery time
Logistics Method:
- We ship our products using DHL, FedEx, and UPS. For local deliveries, we also use the national postal service.
- We handle shipping in-house and have a dedicated team that manages the packaging and dispatch of orders.
Freight Information:
- Customers can choose from standard shipping, which is more economical, or expedited shipping for faster delivery.
COVID-19 Impact on Delivery: Due to the ongoing COVID-19 pandemic, please be aware that there may be delays in delivery times. While we strive to deliver your orders as quickly as possible, the following factors may affect our shipping timelines:
- Limited transportation availability
- Increased safety measures and protocols
- Delays from our shipping partners
We appreciate your patience and understanding during this time. If you have any questions or concerns about your order, please contact us at support@vyllano.
If you have any questions or concerns regarding your order please let us know via support@vyllano.com and we'll get back to you within 24 hour