FAQ

What currency are the prices shown in?

All prices displayed on our website are in British Pounds (£).

I’ve placed an order — when will it be shipped?

We work hard to process orders as quickly as possible. Please allow 1–3 business days for order processing before shipment.
Estimated delivery time is 7–10 business days.

Tracking details will be sent 3–5 days after your order has been shipped.
If you have not received a tracking number within 7 business days, please contact us at support@vyllano.com.

I’m not satisfied with my order. Can I return it?

Yes. We offer a 100% money-back guarantee for items that arrive damaged or defective. You have 30 days from delivery to return the item for a full refund.

Return shipping costs are the responsibility of the customer. Once the item is received and inspected, we will refund the full purchase amount.

Please ensure that your name and order number are included with the return.
If your order is already in transit, you must wait for delivery before initiating a return.

Can I cancel my order?

Yes, you may cancel your order free of charge as long as it has not yet been shipped.
If the order has already been dispatched, you can return it through our return process for a full refund.

I entered the wrong shipping address. What should I do?

If you accidentally entered an incorrect address, reply to your order confirmation email or contact us at support@vyllano.com as soon as possible.

Address changes can be made within 24 hours of placing the order. After this period, we cannot guarantee changes, and no refund will be issued for incorrect address submissions beyond 24 hours.

How long does delivery take?

We ship worldwide from multiple fulfillment centers depending on your location.
Average delivery time is 7–10 business days.

I still have questions. Can you help?

Of course! Please email us at support@vyllano.com, and our support team will be happy to assist you.

For faster assistance, include your order number and clearly describe your issue.